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 -- Home Departments Pay My Bill / Manage My Account Contact Us About TWU New Service Water and Sewer Rates News Report a Problem Green Awareness/Recycling Tour Information Interesting Facts Bid Announcements Employment Opportunities TWU Holiday Closings Texarkana Water Utilities Current Service Interruptions No Service Interruptions We provide services vital to the health and safety of Texarkana citizens and our customers , the City's efforts toward economic development, environmental protection, and enhancement of quality of life. These services include water supply, treatment, and distribution; and wastewater collection and treatment. We strive to provide excellent response to the needs of our customers at a fair and reasonable cost through our operations, customer service, maintenance, and support functions. Our products consistently meet higher quality standards than those set by local, state and federal regulatory agencies. Looking toward the future - We realize that the systems we operate and maintain must meet the needs of future generations, and we plan our efforts accordingly. Our programs are focused on meeting future needs in the most cost-effective manner. Because we function in a world where technology and regulations are constantly changing, we realize that we can be effective only to the degree that we are open to new ideas and challenges. Holiday Closings Texarkana Water Utilities will be closed Monday, September 7th in observance of Labor Day. We will reopen our normal business hours on Tuesday, September 8th. -- Boil Water Notice -- Mandeville October 15, 2020 RESCINDED BOIL WATER NOTICE -- Mandeville October 15, 2020 RESCINDED More Less The October 15, 2020 "Precautionary Boil Water Notice" is hereby rescinded following repair to the sixteen-inch (16") water main on Hwy 67 at Arkansas Boulevard, an adequate disinfectant level has been established throughout the distribution system and the satisfactory completion of the bacteriological survey shows that the water is safe to drink. If you have any questions you may contact Rick Barton or Robert Bean, Texarkana Water Utilities at (903) 798 3850. If you cannot reach the number above, you may call (903) 277 0859 or (903) 277 1206 at any time. Road Closure Texarkana Water Utilities will be working on Sanderson Lane, Texarkana, Arkansas commencing Wednesday, October 14. Both lanes of traffic, on Sanderson Lane, will be closed starting Wednesday afternoon in order to do a sewer extension. Road closure signs will be posted; workmen will be in the area. It is anticipated that this project will be completed by Saturday, October 17. A section of sewer line will be extended at 8010 Sanderson Lane. Sanitary sewer service in the area will not be affected. We apologize for any inconvenience that this may cause. -- Reinstatement of Late Penalties and Disconnects Texarkana Water Utilities will resume utility disconnects and penalties for late payments effective Monday, August 24 for the residents of Texarkana, Arkansas and Tuesday, September 1st for the residents of Texarkana, Texas , except for customers who have been laid off or put on reduced hours due to COVID-19. To qualify for a temporary exemption, a letter from their employer will be required to verify the customer’s status. Please Note Recent Changes: More Less Texarkana Water Utilities will resume utility disconnects and penalties for late payments effective Monday, August 24 for the residents of Texarkana, Arkansas and Tuesday, September 1st for the residents of Texarkana, Texas , except for customers who have been laid off or put on reduced hours due to COVID-19. To qualify for a temporary exemption, a letter from their employer will be required to verify the customer’s status. Texarkana Water Utilities announced in March that disconnections and late penalties were suspended but as with many other municipal utilities the grace period is over. No penalties were assessed for past-due amounts from March through the end of July/August respectively, and payment plans of up to six months are available for accounts in arrears. Customers will need to pay the current bill and a portion of the past-due amount that is acceptable with the customer. Payment options available to customers include auto draft, online payments, pay by phone, mail, payment drop box and drive-thru at 801 Wood Street. Please contact Customer Service customerservice@txkusa.org or call 903-798-3800 for assistance. We encourage customers to contact Customer Service by email to by-pass phone congestion during times of high call volume. The Customer Service lobby at 801 Wood Street is limited to 2 customers at a time until further notice COMPOST AND WOODCHIPS More Less Please Note New Arrangements: Customers will not go to the main Pollution Control building to pay and/or pick up the bags of woodchips/compost. A trailer has been set up in front of the green waste drop off area. Signage will direct customers from South State Line to the trailer. A window on the trailer will serve as the drive-thru window, where customers pay for compost/woodchips. The customers will be asked to proceed to the compost site and remain in their vehicle. The employee working in the trailer will radio the compost site and let them know what the customer purchased i.e. quantity, loose/bags. Hours of Operations are Monday through Saturday, 8:00 am to 5:00 pm. Closed on designated holidays. Chlorite Reporting Violation Notice The TEXARKANA WATER UTILITIES water system PWS ID TX0190004 has violated the monitoring/reporting requirements set by Texas Commission on Environmental Quality (TCEQ) in Chapter 30, Section 290, Subchapter F. Public water systems are required to collect and submit chemical samples of water provided to their customers and report the results of those samples to the TCEQ on a regular basis. Click here for more information -- Boil Water Order Lifted Click Here Less Boil Water Order Lifted On April 14, 2020, the Texas Commission on Environmental Quality (TCEQ) required the City of Texarkana, Texas PWS # 0190004 to issue a Boil Water Notice (BWN) to inform our customers that due to an interruption in service, water from our system must be boiled prior to consumption. Our system has taken the necessary corrective actions as of April 15, 2020 to restore adequate pressure and has provided TCEQ with testing results that indicate that the water no longer requires boiling. The Boil Water Notice has been cancelled. Your water is safe to drink. If you have questions, contact Rick Barton, Robert Bean at (903) 798 3850. -- Recission of Precautionary Boil Water Notice – April 29, 2020 The April 27, 2020 “Precautionary Boil Water Notice” is hereby rescinded... Click Here Less RESCISSION OF PRECAUTIONARY BOIL WATER NOTICE APRIL 29, 2020 To: Customers/Residents of Texarkana, Arkansas living in the area bounded by North State Line, Crossroads Parkway and I-30. The April 27, 2020 “Precautionary Boil Water Notice” is hereby rescinded following the repair to the fire hydrant, an adequate disinfectant level has been established throughout the distribution system and the satisfactory completion of the bacteriological survey shows that the water is safe to drink. If you have any questions you may contact Rick Barton or Robert Bean, Texarkana Water Utilities at (903) 798 3850. If you cannot reach the number above, you may call (903) 277 0859 or (903) 277 1206 at any time. Rick Barton Water Production Manager Texarkana Water Utilities -- Attention: Coronavirus Cleaning? Don't flush Disinfectant Wipes More Less State water regulators this week reminded individuals to throw away items such as disinfecting wipes and paper towels in the trash. Nylon wipes and paper towels are stronger than toilet paper and do not break down in the same fashion. Flushing wipes, paper towels and similar products down toilets will clog sewers and cause backups and overflows at wastewater lift stations, creating an additional publi...